Support

Help for guided sessions, notes, profile tools, and coin packs

Frequently Asked Questions

How do I start using Werina?

Open the app, agree to the Terms & Conditions and Privacy Policy, then tap "Start My Reset" on the login screen.

How do I save a new reflection note?

Go to the Reflect section, choose at least one mood tag, write your note, and optionally attach a photo. Saving a new note may require available coins in your balance.

How do I change my profile photo or bio?

Open the Me section, tap your profile card, and use the Edit Profile screen to update your avatar, nickname, or bio.

Where can I find saved sessions and recent plays?

Open the Me section to access saved sessions, recent plays, and profile stats related to your practice history.

How do coin packs work?

Coin packs are available from the Coin Store inside Werina. After a successful in-app purchase, your balance is updated in the app and can be used for note-related access flows.

Why is Werina asking for camera or photo access?

Those permissions are used only when you choose to take a profile photo or attach an image to a reflection note, or when you choose an image from your photo library.

How do I delete my account?

Open Settings and choose "Delete Account." Based on the current app behavior, this clears the locally stored account snapshot, notes, practice history, and coin data on the device.

Still Need Help?

If you need purchase help, privacy support, or assistance with the current Werina feature set, contact us by email and include the issue you are seeing, your app version if available, and any relevant screenshots.

Contact our support team:

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